We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Your return will need to be accompanied by a receipt or other proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that depending on the reason for return shipping costs may be incurred by the purchaser.
For any questions regarding returns we can be contacted at email@example.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item. We request that you send a photo with your application for a return so that we can address the issue and correct where possible.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and personal care goods such as beauty/body products.
Please note that due to Health Regulations we cannot accept returns on earrings for pierced ears.
Unfortunately, we cannot accept returns on sale items.
For any questions about your specific item we can be contacted at firstname.lastname@example.org
The fastest way to ensure you receive what you want is to contact us at email@example.com to return the item you have.
Once the return is accepted make a separate purchase for the new item.
For any questions on exchanges we can be contacted at firstname.lastname@example.org
We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process your refund